The saturation of talent in developed markets, rising living costs, and global uncertainties are disrupting traditional corporate forecasting models. As a result, corporate boardrooms are adopting a more cautious approach to strategy and projections. To address these challenges, companies are increasingly turning to Global Capability Centres (GCCs) as a pivotal solution. GCCs act as semi-permeable membranes, allowing corporations to access talent and resources from emerging markets while optimizing global operations.
1. Access to global talent
Sourcing and recruitment of tech talent with specific skillsets may become difficult for organizations. To tackle this problem, it is imperative for any organization to leverage the talent availability at a location other than its own. , GCCs provide access to a broader pool of skilled professionals in emerging markets. These regions boast a large, well-educated workforce that is often eager to work for multinational companies. By tapping into these talent reservoirs, corporations can address labour shortages and reduce the cost of hiring and training.
2. Specialization of Talent Utilization
GCCs enable corporations to specialize their talent pool according to regional strengths giving them better access to people having specialized skillsets, rather than concentrating all functions in a single geographic location For instance, headquarters might focus on one aspects of the core tech development, while their GCCs can support other core or ancillary activities such as testing, data analytics or other specialization such as Artificial Intelligence, Machine Learning, etc based on the skillsets in the talent in those particular locations.
Lower , competition for talent in emerging locations leads to higher employee satisfaction and retention rates. On the other hand, where GCCs competition between companies is high, it can drive up attrition rates, making it harder to retain talent. By strategically choosing GCC locations in emerging markets with abundant talent but lower competition, corporations can improve retention rates and build long-term workforce stability.
4. 24/7 Support for Global Clients
Since the organizations set-up their GCCs in various geographical locations, it gives them an advantage to serve their clients and support them round the clock, because of the availability of workforce in all time zones. However, to achieve this objective, organizations shall make sure to choose locations with supplementary time zones and ensure uninterrupted business continuity as an end result
5. Integration of global culture
One of the key benefits of setting-up GCCs is the opportunity it brings for integrating a global corporate culture. These centers allow companies to bridge the gap between different cultures and foster a unified workforce, encouraging collaboration across regions. This cross-cultural engagement promotes diversity of thought, innovation, and inclusivity
